Shipping times vary depending on your location and the product. Most orders are processed within 1–3 business days and delivered within 7–14 business days. You will receive a tracking number as soon as your order ships.
Once your order is shipped, you will receive an email with a tracking link. You can also track your order directly from our Order Tracking page.
Yes, we ship worldwide 🌍. Shipping costs and delivery times may vary depending on your country.
If your order hasn’t arrived within the estimated delivery time, please:
Check your tracking link for updates.
Contact your local post office or carrier.
Reach out to our support team at support@faetheral.com and we’ll help.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.
We can only change or cancel orders within 12 hours of purchase. After that, the order will be processed and shipped. Contact us as soon as possible if you need help.
We offer a 30-day return policy on most items.
Items must be unused and in original packaging.
Return shipping is the customer’s responsibility unless the item is defective or wrong.
To start a return, email us at support@faetheral.com with your order number.
Yes. Once we receive and inspect your returned item, we will process your refund to your original payment method. Refunds may take 5–10 business days to appear.
You can reach our customer support team anytime at:
📧 Email: info@faetheral.com
We aim to reply within 24 hours on business days.